Shipping policy

Effective Date: 23 July 2026

At ZAIVRO, we are committed to delivering your orders safely, quickly, and efficiently. This Shipping Policy explains how we process, ship, and deliver your purchases.

1. Order Processing

  • Orders are processed within 2–3 business days after successful payment confirmation.

  • Orders are processed Monday through Saturday, excluding Sundays and public holidays.

  • Once your order has been dispatched, you will receive a confirmation email containing your shipment details and tracking information.

  • During festivals, promotional sales, or periods of high order volume, processing may take slightly longer.

2. Shipping Methods

ZAIVRO partners with trusted courier companies to ensure secure and timely deliveries.

Available shipping options include:

  • Standard Shipping

  • Express Shipping (where available)

  • Cash on Delivery (COD), where eligible

Shipping options may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

Location Estimated Delivery
Metro Cities 3–7 Business Days
Other Cities & Towns 5–9 Business Days
Remote & Rural Areas 7–12 Business Days

Actual delivery times may vary depending on courier operations, weather conditions, or other unforeseen circumstances.

4. Shipping Charges

Current shipping rates are:

  • Standard Shipping: ₹69

  • Express Shipping: ₹149 (where available)

  • Free Shipping: On orders above ₹999

Shipping charges are calculated and displayed during checkout before payment is completed.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation email

  • Tracking number

  • Tracking link

Tracking details are generally shared within 24 hours after your order has been dispatched.

If you do not receive tracking information within 24 hours of dispatch, please contact us at letscode0111@gmail.com.

6. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Severe weather conditions

  • Public holidays

  • Courier partner delays

  • High order volumes

  • Transportation disruptions

  • Natural disasters or other circumstances beyond our control

If your shipment is significantly delayed, our support team will keep you informed.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

ZAIVRO cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

If you notice an error in your shipping details, please contact us immediately. Address changes can only be made before your order has been dispatched.

8. Lost, Damaged, or Missing Packages

If your package is:

  • Lost during transit

  • Delivered damaged

  • Missing items

Please contact us within 5 days of delivery (or expected delivery).

To help us resolve the issue quickly, please provide:

  • Order Number

  • Photos of the package and products (if applicable)

  • A brief description of the issue

We will work closely with our courier partners to investigate and provide an appropriate resolution.

9. International Shipping

Currently, ZAIVRO ships only within India.

We do not offer international shipping at this time. If we expand our services internationally in the future, this policy will be updated accordingly.

10. Contact Us

For any questions regarding shipping or delivery, please contact us:

Store Name: ZAIVRO

Email: letscode0111@gmail.com

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

Thank you for choosing ZAIVRO. We appreciate your trust and are committed to delivering every order with care, reliability, and exceptional customer service.