Refund policy

Return & Refund Policy

Effective Date: 23 July 2026

At ZAIVRO, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your rights and our return process.

1. Return Eligibility

You may request a return if your product meets the following conditions:

  • The return request is made within [X DAYS] of receiving your order.

  • The product is unused, unworn, and in its original condition.

  • The product is returned with all original tags, accessories, manuals, and packaging.

  • A valid proof of purchase or order confirmation is provided.

ZAIVRO reserves the right to reject returns that do not meet these eligibility requirements.

2. Non-Returnable Items

The following items cannot be returned unless they are received damaged, defective, or incorrect:

  • Personal care and hygiene products

  • Innerwear and intimate apparel

  • Gift cards and digital products

  • Customized or personalized products

  • Perishable goods

  • Products marked as "Final Sale" or "Non-Returnable"

Please review product descriptions carefully before placing your order.

3. How to Request a Return

To initiate a return:

  1. Contact our support team at letscode0111@gmail.com.

  2. Provide your Order Number and the reason for the return.

  3. If requested, share photographs of the product and packaging.

  4. Wait for our return authorization before shipping the item.

Returns sent without prior approval may not be accepted.

4. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If your return is approved:

  • Your refund will be processed within [REFUND PROCESSING TIME].

  • Refunds will be credited to your original payment method whenever possible.

  • Depending on your bank or payment provider, the credited amount may take additional time to appear in your account.

5. Exchanges

We currently offer exchanges for:

  • Defective products

  • Damaged products

  • Incorrect items received

  • Size or color exchanges (where applicable)

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or store credit.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.

To help us resolve the issue quickly, please include:

  • Your Order Number

  • Clear photographs of the product

  • Photos of the packaging (if applicable)

  • A brief description of the issue

After verification, we will arrange a replacement, exchange, or refund, as appropriate.

7. Return Shipping Costs

If the return is due to:

  • A damaged product

  • A defective product

  • An incorrect item shipped by ZAIVRO

ZAIVRO will bear the return shipping costs.

For returns due to a change of mind, incorrect size selection, or other customer-related reasons, return shipping charges may be the responsibility of the customer unless otherwise stated.

8. Refund Exceptions

Refunds may be reduced or declined if:

  • The returned product shows signs of use or damage not caused during delivery.

  • Original packaging or accessories are missing.

  • The return request falls outside the eligible return period.

  • The product is listed as non-returnable.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. You may instead request a return after receiving the order, provided it meets the eligibility criteria in this policy.

10. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Store Name: ZAIVRO

Email: letscode0111@gmail.com

Business Hours: Monday – Saturday | 9:00 AM – 6:00 PM (IST)

Thank you for shopping with ZAIVRO. We value your trust and are committed to providing a fair, transparent, and hassle-free return experience while ensuring the highest level of customer satisfaction.